Refund policy

General Return Policy

If you find yourself unsatisfied with a product, you have the freedom to initiate a return within 30 days of receiving it.

When there is a wrong item sent or a quality issue with the product, FAJIANI will cover the shipping costs associated with returns or exchanges.

However, please note that if there are no quality issues involved,you will be responsible for the return or exchange cost (a restocking fee that is equivalent to 10% of the purchase price) and shipping fee.To proceed with a general return, it is necessary to retain the original packaging.

The following conditions must be met for returning an item:

1. The item must be in brand-new condition.
   2. It should be uninstalled and/or non-assembled.
   3. No usage should be evident, and all pieces must be intact.
   4. Original tags and packaging must be present.
   5. Please be aware that the 30-day return policy is specific to each individual item and is based on the delivery time indicated on the carrier's website, rather than the entire order. We will not accept returns if the item(s) are marked as delivered more than 30 days prior to initiating the return.
2. If eligible, normal return shipping costs will be borne by the seller. If the goods are exchanged due to customer problems, the freight will be borne by the buyer. If the product is exchanged due to product problems, the shipping fee will be borne by the seller.

 

Product Exchanges:

You have the flexibility to exchange any item within your order within 30 days of its delivery. If it's an exchange due to reasons other than quality problems, the customer will be responsible for the shipping fees for sending back the product and for the second shipment of the exchanged item.

Kindly be aware: All exchanges necessitate the use of the original product packaging. If the original packaging is unavailable, a supplementary repackaging fee of $50 per item will be applicable.

Our team is dedicated to arranging a convenient day and time to both deliver your new item and collect the exchanged one simultaneously. Should the replacement item cost less than the exchanged product, we will reimburse the variance to your original payment method. In cases where the new item costs more, we will adjust the payment for the difference during the exchange process.

 

Product Returns:

Please note that certain items cannot be returned, including:

1. Clearance items.
2. Customized items.
3. Items marked as "Non-Returnable" on the product page.
4. Assembled or disassembled products.
5. Items without original packaging or with serious damage to the original packaging.
Unauthorized returns will not qualify for a refund and will be rejected upon delivery to our returns center.

Important Information before Initiating a General Return:

1. We kindly request that you do not dispose of any original packaging or wrapping materials from the received item(s).

2. When packaging the item for return, please ensure it is done in the same manner as when it arrived, meeting the carrier's requirements. For large items, you will need to prepare the pallet yourself.

3. To assess the condition and eligibility for return, we require at least one full-view picture of the product and the outer box, as well as a picture of the internal packing.

4. If there are no quality issues involved,you will be responsible for the return or exchange cost (a restocking fee that is equivalent to 10% of the purchase price) and shipping fee.

 

Faulty or Damaged Products:

Upon receiving your purchase, please thoroughly inspect it and immediately notify us of any missing parts, faults, damage, or incorrect items. If any issues arise with the product. Providing images of the product, packaging, and labels on the exterior will greatly expedite the process.

It is recommended to contact our customer service within 48 hours of receiving your items if there are any issues with the product. Please note that all inquiries regarding product issues are best made within 30 days of receipt, accompanied by the aforementioned three types of pictures. After-sales inquiries made after 30 days of receipt may be affected negatively due to factors outside the specified time frame.

Unauthorized handyman services will not be covered for repair fees.

 

Supplemental Terms:

Damaged items refer to products that have incurred damage during shipping. To assist you efficiently, please report any damaged products to customer service within 3 business days of receiving the item. Additionally, please refrain from discarding the damaged item and its packaging. For further details, please contact info@fajiani.net.

Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

 

How to Initiate a Return:

To initiate the return/exchange process within the 30-day product return/exchange window, please contact our Customer Experience team (info@fajiani.net) with your order number to arrange for return/exchange shipping or pick-up. Please include photos of the product, indicating its current condition and any defects that it may have. FAJIANI reserves the right to select the return method, and will provide instructions on how to proceed.

Upon approval of the return request, you will receive an email notification with detailed return instructions and a return sticker. Please refrain from returning the item(s) until you have obtained the return merchandise authorization. Do not send the package back directly to the address indicated on the website or shipping label, as it is not the actual return address. The correct return address will be provided to you via email along with the return sticker once your return has been approved.

         1.Package the Item(s): Make sure to include all parts in their original packaging.

         2.Ship Out the Package(s) using a trackable shipping method. Please provide us with the tracking number and carrier information. Please note that untrackable returns may cause delays in processing your refund.

 

REFUNDS TIME:

Once we receive and inspect the returned item, if it meets the return conditions, we will process your refund as follows:

 

Refund Method: Refunds will be issued to the original payment method.

Processing Time:

If you paid via PayPal, the refund will be sent to your PayPal account within 3 business days.

If you paid by credit card or debit card, the refund will be processed by your issuing bank within 7 business days after we receive the returned goods or cancellation request. For further inquiries, please contact your issuing bank.

If you haven’t received a refund yet, please check your bank account again.

 

Refund Confirmation: You will receive a refund confirmation email.

 

RETURN ADDRESS:

9002 Hyssop Dr, Rancho Cucamonga CA 91730, USA

+1 9514752508

info@fajiani.net (Please do not return your items without getting return confirmation via email from info@fajiani.net).

 

Order Processing Time
Once an order is placed, it will take 1-2 business days for us to process and prepare your order for shipment.

Order Cancellation
If you wish to cancel your order, you may do so before the order has been shipped, provided the cancellation request is made within the time frame allowed by our website's cancellation policy. Orders canceled within this period will be eligible for a full refund.