FAQs
General Questions
How to customize a sofa?
Many of our sofas can be customized in terms of size, fabric, and color. May I know which specific product you are interested in first? And your cutomized requirement please. We will double confirm for you if it can be done then.
Are there any promotions or discounts available?
We often run promotions and discounts! Sign up for our newsletter to stay informed about the latest offers, and you will get the 5% OFF for the first order. You can also find discount codes during seasonal sales.
Are your sofas pet-friendly?
Yes, many of our sofas are designed with durable, pet-friendly fabrics that are resistant to scratches and easy to clean.
What type of fabrics do you offer for your sofas?
We offer a wide variety of fabrics, including velvet, linen, microfiber, and leather options. Each product page lists the available fabric choices, and you can order fabric swatches to help you choose the perfect one for your home.
Can I buy extra modules to extend my sofa?
Absolutely! Many of our modular sofas allow for additional modules to be added. Simply check the product page for compatible modules, or contact our support team to help with your purchase.
Can I buy replacement sofa cushions or covers separately?
Yes, we offer a range of sofa covers in different colors and fabrics. If you're looking for a specific size or color, feel free to reach out!
What materials are used in your sofas?
Our sofas are crafted with high-quality materials, including solid wood frames, premium fabric or leather upholstery, and high-density foam for optimal comfort. Each product page has detailed information on the specific materials used.
Do you offer a warranty on your products?
Yes, we stand by the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Please refer to the Warranty Policy for more details.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of purchase. After that time, changes may not be possible if the item has already entered production or shipping. Please contact us as soon as possible if you need to adjust your order.
How do I know if the sofa will fit in my space?
Each sofa has detailed dimensions listed on the product page to help you measure your space. If you need further assistance, feel free to contact us for advice on how to measure your space properly to ensure the perfect fit.
What if my sofa doesn’t fit through the door?
We recommend measuring all doorways, hallways, and stairwells before purchasing. If you’re unsure, contact our team with your space dimensions, and we’ll help you select a sofa that fits. We also offer modular sofas that can be assembled in sections to fit through narrow spaces.
Do you offer free shipping?
Yes, we offer free standard shipping on all sofa purchases within the contiguous United States. Expedited shipping options may be available at an additional cost. Please review the shipping options at checkout for more details.
Can I change the delivery address after placing my order?
If your order has not yet shipped, we can assist with changing the delivery address. Please contact us as soon as possible to update your details.
How are your sofas packaged for delivery?
Our sofas are carefully packaged to ensure they arrive in perfect condition. They typically arrive in sturdy, protective boxes with padding to prevent damage during transit. Some sofas may be shipped in multiple boxes for easier handling.
How long will my order take to ship?
Typically, orders are processed and shipped within 1-2 business days. However, delivery times can vary based on your location and the specific item ordered. You will receive a shipping confirmation with tracking details once your order has been dispatched.
How can I track my order?
Once your order has shipped, we will send you an email with tracking information so you can follow your sofa's journey to your home. You can also track your order through this link: https://fajiani.net/apps/17TRACK.
What if my order is lost or stolen?
If your order appears to be lost, please contact our customer service team with your order number and we'll investigate the issue. In cases where the package was marked as delivered but is missing, it may be considered stolen. While we don't directly replace stolen items, we recommend you file a police report and contact your home insurance for possible coverage.
Are the sofas easy to assemble?
Most of our sofas come with simple assembly instructions and the necessary tools for setup. The process is designed to be straightforward, but if you encounter any difficulties, our customer support team is available to guide you through the process.
How do you ensure a quality product?
As the proud proprietors of our manufacturing facility, we hold the reins over every facet concerning materials and the crafting of our goods. Rigorous assessments and meticulous examinations are woven into the process to ensure enduring elegance and comfort. From the inception to the final flourish, our attentive crew oversees every step of our creations. Each piece, from the initial cut to the final wrapping and shipping, undergoes meticulous quality scrutiny.
Can I return or exchange my sofa?
We offer a 30-day return or exchange policy because of the quality problem. Please review our return policy for details and ensure that your item is in its original condition. Contact us for assistance with your return.
How do I clean or maintain my sofa?
Maintenance varies depending on the fabric. We recommend vacuuming regularly and spot-cleaning with a damp cloth. For specific cleaning instructions, please refer to the care guide included with your purchase or visit our website for tips.
My sofa arrived damaged. What should I do?
We're sorry to hear about the issue. Please contact our customer service team immediately with photos of the damage, and we'll arrange for a replacement or repair as quickly as possible.
What shipping method do you use for delivery?
For smaller items like chairs and storage ottomans, we typically use FedEx for delivery. For larger items such as sofas, we arrange truck delivery.
Why did my payment fail?
If you're experiencing issues with your payment, please double-check your payment details for accuracy or try using a different payment method.
The item has been shipped, but there's no tracking information available.
The item has been shipped, but the tracking information might not be available for a couple of reasons. It’s possible that the item you purchased is a large or bulky product that cannot be delivered by standard courier services and instead requires truck freight. In such cases, the tracking information will only become available once the carrier picks up the item from our warehouse.Please rest assured that we will follow up with the carrier to ensure the pickup and delivery happen as soon as possible.
Additionally, to rule out any possible system error on our side, we will double-check your order's tracking number.
The item has been shipped, but I still haven't received it.
We will contact the shipping company immediately to check the status of your order. As soon as we have more information, we will update you right away.
I received an item with stains on it.
Please provide a few photos or a video showing the stains, and we will quickly offer the best solution after reviewing them. If the stains are light and easy to remove, we would be happy to offer you a free cleaning product. If the stains are more severe, we can arrange to send you a clean set of sofa covers at no cost.