General Questions
Can I customize the sofa?
Absolutely! We offer customizable options for both modular configurations and fabric materials. Just let us know which style you're interested in, and feel free to contact us before ordering. We’ll be happy to help tailor it to your preferences.
Are there any promotions or discounts available?
We often run promotions and discounts! Sign up for our newsletter to stay informed about the latest offers, and you will get the 15% OFF for the first order. You can also find discount codes during seasonal sales.
Can I buy replacement sofa cushions or covers separately?
We’re sorry, but the covers on our modular sofas are non-removable and not sold separately at this time.
What materials are used in your sofas?
Our sofas are crafted with high-quality materials, including solid wood frames, premium fabric and high-density foam for optimal comfort. Each product page has detailed information on the specific materials used.
Do you offer a warranty on your products?
Yes, we stand by the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Please refer to the Warranty Policy for more details.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of purchase. After that time, changes may not be possible if the item has already entered production or shipping. Please contact us as soon as possible if you need to adjust your order.
How do I know if the sofa will fit in my space?
Each sofa has detailed dimensions listed on the product page to help you measure your space. If you need further assistance, feel free to contact us for advice on how to measure your space properly to ensure the perfect fit.
Do you offer free shipping?
Yes! We provide free shipping to areas within our service range. To see if your location is eligible, please check out our Shipping Policy for more information.
Can I change the delivery address after placing my order?
If your order has not yet shipped, we can assist with changing the delivery address. Please contact us as soon as possible to update your details.
How are your sofas packaged for delivery?
Our sofas are carefully packaged to ensure they arrive in perfect condition. They typically arrive in sturdy, protective boxes with padding to prevent damage during transit. Some sofas may be shipped in multiple boxes for easier handling.
How long will my order take to ship?
Our products are custom-made and shipped from our factory in China. Because of this, the estimated delivery time is around 10–14 weeks. We appreciate your patience while we craft and deliver your order with care. For more details, please check our Shipping Policy.
How can I track my order?
Once your custom product has been manufactured at our factory in China, it will be shipped using one of our trusted international logistics partners. After the shipment arrives in the U.S., final delivery will be handled by a local carrier. You can track the final delivery status using the following website: https://fajiani.net/apps/17TRACK
Since custom-made orders require a longer delivery timeline, we’ll also send regular email updates on your order status throughout the shipping process.If you have any questions, feel free to contact us at info@fajiani.net — we’re here to help!
What if my order is lost or stolen?
If your order appears to be lost, please contact our customer service team with your order number and we'll investigate the issue. In cases where the package was marked as delivered but is missing, it may be considered stolen. While we don't directly replace stolen items, we recommend you file a police report and contact your home insurance for possible coverage.
Are the sofas easy to assemble?
Most of our sofas require no assembly at all. For models that do need installation, we include easy-to-follow instructions and all necessary tools in the package. The process is designed to be simple and straightforward. If you run into any issues, our customer support team is always here to help guide you through it.
How do you ensure a quality product?
As the proud proprietors of our manufacturing facility, we hold the reins over every facet concerning materials and the crafting of our goods. Rigorous assessments and meticulous examinations are woven into the process to ensure enduring elegance and comfort. From the inception to the final flourish, our attentive crew oversees every step of our creations. Each piece, from the initial cut to the final wrapping and shipping, undergoes meticulous quality scrutiny.
Can I return or exchange my sofa?
We offer a 30-day return or exchange policy because of the quality problem. Please review our return policy for details and ensure that your item is in its original condition. Contact us for assistance with your return.
How do I clean or maintain my sofa?
Maintenance varies depending on the fabric. We recommend vacuuming regularly and spot-cleaning with a damp cloth. For specific cleaning instructions, please refer to the care guide included with your purchase or visit our website for tips.
My sofa arrived damaged. What should I do?
We're sorry to hear about the issue. Please contact our customer service team immediately with photos of the damage, and we'll arrange for a replacement or repair as quickly as possible.
Why did my payment fail?
If you're experiencing issues with your payment, please double-check your payment details for accuracy or try using a different payment method.
The item has been shipped, but I still haven't received it.
We will contact the shipping company immediately to check the status of your order. As soon as we have more information, we will update you right away.
I received an item with stains on it.
Please provide a few photos or a video showing the stains, and we will quickly offer the best solution after reviewing them. If the stains are light and easy to remove, we would be happy to offer you a free cleaning product.